Returns & Exchanges
When a bag is not quite right, we keep the next step simple.
Caprishe pieces are made for real routines: workdays, errands, travel days, and the in-between moments. If your order does not feel like the right fit, you can request a return or exchange within 30 days of delivery.
Before you send it back
- Items should be unused, clean, and in original condition.
- Please keep tags, packaging, dust bags, gift boxes, and accessories when they came with your order.
- Return shipping is the customer's responsibility for preference-based returns, such as color choice or change of mind.
- If your order arrived damaged, defective, or incorrect, contact us first with photos so we can review it properly.
How to start a return or exchange
- Email hello@caprishe.com with your order number and the email used at checkout.
- Tell us which item you want to return or exchange and why.
- For damaged, defective, or incorrect items, include clear photos of the product, packaging, and shipping label.
- Wait for our confirmation before sending anything back.
- Use a trackable shipping service and keep the receipt until your request is complete.
A few details worth knowing
What is the return window?
You can request a return or exchange within 30 days of delivery. Requests sent after the window may not be accepted.
What condition should the item be in?
The item should be unused and returned with original packaging, tags, and accessories when applicable. Items with wear, stains, odors, missing parts, or removed security tags may not be eligible.
When will I receive a refund?
Once your return is received and inspected, approved refunds are issued to the original payment method. Most refunds are processed within 5-10 business days, though your bank or card provider may need extra time to post it.
Can I exchange for another color or style?
Yes, when the replacement is available. The fastest option is often to return the original item and place a new order. If you want help choosing, email us and we will guide you through the options.
What if my item arrived damaged or incorrect?
Email us as soon as possible with your order number and clear photos. We will review the issue and provide next steps. When the issue is approved as our error, we will help make it right.
Need help before choosing?
If you are deciding between sizes, silhouettes, or colors, send us a note before ordering. A little guidance can save a return and help you find the bag you will actually reach for.